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Frustration over Lincoln's painfully slow broadband

By This is Lincolnshire  |  Posted: November 26, 2009

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Businesses and residents alike are becoming frustrated by slow broadband in Lincoln.

Lincoln has only the 42nd best broadband speed out of Britain's 60 biggest cities, according to a new survey.

Web surfers in Lincoln can only hope for an average download speed of 5.0MB per second and some areas of the city struggle with far slower connections.

Regional organiser for the Federation of Small Businesses Michael Self said this could have a knock on effect for companies in the city.

"It is a real issue because more and more things require a decent Internet connection for fast uploading an downloading.

"It is difficult for small businesses rather than the larger ones as they do not have access to IT departments or computer expertise.

"If the problem isn't addressed, small businesses are going to find it extremely difficult to trade.

"We need fast broadband speeds."

The Lincoln area also came last in the East Midlands, coming out way behind Nottingham and Derby.

Bracebridge Heath is particularly hard hit by the problems.

Barry Wood, 32, a human resources worker for the NHS who lives in the village said: "We moved to the other side of the village recently and it is not as bad as it was, it is not particularly fast but it is not really slow either.

"When we were in the old house we just didn't use the Internet at all, I am not surprised the city comes out badly."

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    Gavin Kent, Central Lincoln  |  November 27 2009, 9:56AM

    I work for a company called Edge Telecom. Based in Lincoln we are able to offer businesses the sort of high upload and download speeds available in London and other major business hubs. Please google us and I am sure together we can turn this Lincoln speed issue around

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    Leoni, Birchwood  |  November 26 2009, 6:38PM

    Im very surprised that Steve receives 6MB when we live on the Birchwood and only receive a maximum of 4MB! I can say that BT are rubbish and are surprised that you receive such a fantastic service from them, you are incredibly lucky. I would say that they are incompetent, to the point that we received the years subscription for broadband back and are no longer with them, this was down to the constant complaints, dropping of the service, incompetent call centre staff and engineers who didnt have a clue as to why our service didnt work correctly. :S

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    craig, Lincoln  |  November 26 2009, 2:21PM

    I can fully agree with home users in Lincoln not obtaining the speeds of other towns in the UK. As an IT engineer I¿m fully aware of Lincoln not being the best for broadband speed. However if you are a business, don¿t you buy a building depending on the services you require? If you are a business which requires a faster connection than most, why didn¿t you think of this when you opened the business? You wouldn¿t buy a building without any electricity if you sold electronics would you? BT is slowly (very slowly) upgrading their network across the UK, which is what the BT 21st Century Networks is all about; They are laying Fibre to the Cabinet. Which should see some places obtaining fast internet speeds within the next few years. If you are business which requires high speed internet, BT will gladly give you any speed internet you require, costs about £8k per 100m of network they need to lay. Those of you at home who are not getting the service you are paying for, phone your ISP and complain, you have a legal right to obtain the service you are paying for. I know some people simply can¿t receive speeds of 1Mb/s (or less) however 3G coverage is getting better. I feel truly sorry for you, as the internet is being such a large part of everyday life. Lets hope coverage in places like BBH will improve in the future.

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    Steve Cattell, Hougham  |  November 26 2009, 1:40PM

    5 megs - I dream of even 2 megs. BT Wholesale constantly increase the userbase without upgrading the infrasturcture. They say I should be lucky to get 512 K and it has dropped to 200 K yet I still pay the same price as users with 5 or 6 megs. The exchange is due to be upgraded but not until 3rd quarter of 2011. The other problems are that BT Wholesale won't talk to the rest of BT and I can only talk to India where they are staff who have been on this earth for less time than I have been using computers!!!

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    Berkeley Hunt, Lincoln  |  November 26 2009, 1:26PM

    Heaven forbid! Anyway, I declare this meeting of the pedantry society closed. Move along, nothing to see here.

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    Will, Lincoln  |  November 26 2009, 1:18PM

    Ahh, you're not *possibly* suggesting that a technically inaccurate has been published?? :) For those that are interested in some bedtime reading, the Governments Digital Britain Report from June this year is well worth a read.

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    Berkeley Hunt, Lincoln  |  November 26 2009, 1:13PM

    Will, I think you misunderstood what I was saying. I'm pointing out that Mbit and Mb are the same (megabits,) while MB is different (megabyte.) The difference being a factor of 8 as you correctly state. You said Steve had mixed up megabits and megabytes, but in one post he used the unit Mbit and in one the unit Mb. There was no reference in his posts to megabytes. It's the article and other posters that have incorrectly used MB.

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    Will, Lincoln  |  November 26 2009, 1:07PM

    Berkeley, A megabit per second (Mbit/s or Mb/s or Mbps) is 1,000,000 bits per second. A megabyte per second (MB/s or MBps) is 8,000,000 bits per second. Technically no where near the same. Imagine the look on someones face if you made the same mistake with confusing inches & centimeters!!! :) Steve; no worries :)

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    Andrew, Lincoln  |  November 26 2009, 1:06PM

    'Whats everyone moaning about,I live central lincoln and get a 17mb adsl+2 connection. I sympathise with people living in country area's. As usual it all comes down to money and bt just don't want to invest in new superstructure when they know that the revenue will not pay for it. They have to be forced by government to lay a new fibreglass network throughout the whole country even if the government have to subsidise with taxpayers money. s.smith, lincoln' Government making BT install a Fibre Optic Network, did you get that information directly from the Disney Fun Time News? BT are a plc, the Government can't and isn't making them do anything. If you actually had the faintest idea about what is going on the the Communications Market you would know that BT have already invested £10Billion of their own money into a new fibre network. They are on track to complete the connection of the first 1.5 million customers by Spring next year and will have 40% UK coverage by 2012. And those who live in the middle of no where have no need to worry as BT are also planning to supply remote areas with Fibre Optics via overhead cables. And regards to BT being subsidised by the Government, I assume you are referring to the 50 pence Broadband Tax. Well if you did you're math those 50 pences add up to a measly £150 million. That is just pocket change to the £10 Billion BT have already invested and the futher £5 Billion they are investing over the next few years.

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    Berkeley Hunt, Lincoln  |  November 26 2009, 12:56PM

    Steve, you caved to Will too easily! Mb is as acceptable a denotation for megabit as Mbit. Broadband companies tend to use Mb rather than Mbit and this is technically accurate. Megabyte would be MB - it's the upper case B that makes the difference!