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Lincolnshire victim of identity theft wins apology from Vodafone

By Lincolnshire Echo  |  Posted: October 25, 2012

Damian Wilkinson

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A victim of identity theft has won an apology from Vodafone after being chased for a £554.74 debt that was not his.

As reported in the Echo, Damian Wilkinson, 26, had eight mobile phone contracts set up in his name.

The accounts were closed after he contacted the companies.

But an administrative error by Vodafone meant he was still chased for the debt.

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Vodafone spokesman Jane Frapwell said: "Unfortunately, when the fraud case was worked on Mr Wilkinson's account, one step was missed from our manual process which meant that a debt default letter was sent out to him in error.

"This was rectified very quickly, and was confirmed to Mr Wilkinson by customer services earlier this month.

"We're sorry if it caused him any additional concern or inconvenience."

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