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Lincolnshire warning over Royal Mail email scam

By RCousins_LE  |  Posted: December 10, 2013

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Royal Mail are warning customers of a scam email which is currently being sent to people fraudulently claiming to be from Royal Mail.

The email states that Royal Mail is holding an item for the customer.

The subject header is 'Mail - Lost/Missing Package' and reads:

"Royal Mail have detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation or if the package requires formal entry).

The RM International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released".

The email then asks the recipient to open up an attachment to complete a document.

It is believed that the attachment contains a zip file with a malicious virus.

Royal Mail is aware of the scam and is taking action to protect customers from these fraudsters.

Royal Mail state that they will never:

- Send an email asking for credit card numbers or other personal or confidential information;

- Ask customers to enter information on a page that isn't part of the Royal Mail website;

- Include attachments unless the email was solicited by a customer e.g. the customer has contacted Royal mail with an enquiry or has signed up for updates from Royal Mail.

Lincolnshire Police working with the Royal Mail and the National Fraud Intelligence Bureau advise customers NOT to open the attachment if they receive this email and to report the scam email to Action Fraud by calling the 0300 123 2040 or via the web reporting template at www.actionfraud.police.uk

Advice about the scam can also be found on the Royal Mail website at: http://www.royalmail.com/personal/help-and-support/I-think-Ive-had-an-email-from-a-company-pretending-to-be-royal-mail

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2 comments

  • Pete67  |  December 11 2013, 10:37AM

    If I had a pound for every scam email I've had I'd probably be as rich as the fortune I've had left me in Africa, I never figured out how they knew it was me if they didn't even know my name.

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  • matttye  |  December 11 2013, 6:09AM

    Some tips: - don't open emails you're not expecting / didn't ask for. More so the attachments, but even the bodies of some emails can exploit browser vulnerabilities. - if a company emails you asking for information, 99% of the time they will put information that is personal to you in the email. Eg: 'dear mr bloggs' , whereas spam will say 'dear customer' and it will sound very generic. There is rarely anything that is personal in spam emails. If in doubt, look up the contact information for the company (DONT use phone numbers included in the email itself) and ask them if the email is genuine. I assume all emails are a scam and I have to be convinced otherwise; it's the safest way!

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