Complaints against Lincolnshire Police have plummeted, according to new figures.
But the number of appeals upheld against the force is higher than the national average.
There were 490 complaints recorded against Lincolnshire Police during 2011/12, against 714 in 2010/11.
Within the 490, there were 767 allegations.
The figures have been released by the Independent Police Complaints Commission (IPCC).
In 2011/12 there were 78 appeals to the IPCC from members of the public about Lincolnshire Police’s handling of their complaints.
This included 45 appeals about the force’s investigation of a complaint, 10 about the way the complaint was resolved locally, and 23 about the force not recording a complaint.
The IPCC completed 54 appeals against the force during 2011/12, upholding 22 – 41 per cent.
It is slightly higher than the national average at 38 per cent.
In the same period, the force finalised 461 complaint cases in an average of 93 working days, the same as the England and Wales average.
And 316 allegations were recorded per 1,000 Lincolnshire Police employees, higher than the England and Wales average of 213.
Nationally, the IPCC is dealing with an increasing number of appeals from people unhappy with the way their complaints have been handled by forces.
Overall during 2011/12 a total of 6,339 appeals from complainants were made to the IPCC, up three per cent.
Eight per cent more of those appeals completed by the IPCC this year were upheld, compared with 2010/11.
Within the total number of appeals, there was a 16 per cent increase in the number – 1,374 – made against the decision by police forces not to record a complaint in 2011/12.
Almost two thirds – 61 per cent – were upheld by the IPCC – effectively instructing the force to look again at those complaints.
Dame Anne Owers, Chair of the IPCC, said: “It is of concern that not only has there been an increase in the number of appeals to the IPCC from those dissatisfied with the way their complaint was handled, there has also been a considerable increase in the proportion of appeals that we uphold.
“All chief constables should take personal interest in the findings of this report and assure themselves that they and their staff are meeting their obligations to record and resolve valid complaints from the public.
“In particular, they should look closely at the number and type of appeals upheld by the IPCC.”